Verify your account (OTP verification)

To confirm you own the email address, we send a one-time password (OTP) the moment you sign up.

• Check your inbox for a message from RealTime Appointment containing a 6-digit code.
• Enter the code on the verification screen and select Verify.
• Didn't get it? Check spam, then select Resend code. Each code works once and expires after a short time for your security.

Your account isn't active until the OTP is verified — this protects your business data and your clients' bookings from unauthorized sign-ups.

Reset a forgotten password

• On the sign-in screen, select Forgot password?
• Enter your registered email and select Send reset code. A one-time code arrives in your inbox.
• Enter the code, then choose a new password and confirm it.
• Sign in with your new password. Existing appointments and settings are untouched.

Reset links and codes expire quickly. If yours has expired, just request a fresh one — only the newest code is valid.

View or update your card on file

• Open Settings → Billing. The card on file is shown with its brand and last four digits only.
• Select Update card to replace it with a new card — for example, when your card expires or you switch business accounts.
• Enter the new details and select Save card. The new card takes over from the next billing cycle; there's no gap in service.
• Your billing history and upcoming charge date are listed on the same page.

Add a location

Locations are where appointments happen — a clinic, a salon branch, a service depot, or a public office. Each location has its own address, hours, and calendar.

• Go to Locations → Add location.
• Enter the location name (e.g., "Downtown Branch"), address, phone, and time zone.
• Set the location's default working hours — you can fine-tune these later per weekday.
• Select Save location. Repeat for every branch; there's no limit on how many you manage from one account.

Clients booking online choose a location first, so name locations the way your clients know them — not by internal codes.

Add pros and assign them to locations

Pros are the people clients book: doctors, dentists, stylists, technicians, inspectors, counter staff. Every appointment belongs to a pro at a location.

• Go to Pros → Add pro.
• Enter the pro's name, photo (optional), services they perform, and contact details for notifications.
• Under Assigned locations, tick each location where this pro works. A pro can serve one branch or several.
• Set the pro's individual working days and hours at each assigned location — these can differ from the location's general hours.
• Select Save pro. The pro now appears in the booking flow at their assigned locations only.

Assigning pros to locations is what keeps bookings accurate: clients can only book a pro at a branch where that pro actually works, on days they're actually there.

Build schedules for fixed appointments

Fixed appointments are exact, pre-defined time slots — 9:00, 9:30, 10:00 — rather than open-ended windows. Clients pick a slot; the system guarantees no double-booking.

• Go to Schedules → Create schedule and choose the location and pro the schedule applies to.
• Set the slot duration (e.g., 15, 30, or 60 minutes) — this can differ per service.
• Define the daily slot pattern: start time, end time, and any breaks (e.g., lunch 12:00–1:00, no slots offered).
• Choose how far ahead clients may book and the cut-off for same-day bookings.
• Select Publish schedule. Slots appear instantly on your online booking page.

Once a slot is booked, live status takes over: if the day runs late, everyone holding a later slot is notified automatically.

Set working days and holidays — separately

Working days and holidays are managed as two separate settings, so a public holiday never silently deletes your regular weekly pattern, and your weekly pattern never accidentally opens bookings on a day you're closed.

Working days — the repeating weekly rhythm:

1. Go to Schedules → Working days for a location (or an individual pro).
2. Toggle each weekday on or off — e.g., Mon–Fri on, Sat–Sun off — and set hours per day. Slots are only generated on days that are switched on.

Holidays — one-off dates layered on top:

1. Go to Schedules → Holidays and select Add holiday.
2. Pick the date (or date range) and give it a label — "New Year's Day," "Staff training," "Renovation week."
3. On holiday dates, no fixed-appointment slots are offered, even if that weekday is normally a working day. Your weekly pattern resumes automatically afterward.
4. If a holiday is added after bookings exist on that date, affected clients are flagged for rescheduling and notified.

Keeping the two separate means December takes five minutes to set up: your Mon–Sat working pattern stays untouched while you drop in the holiday dates on top.